ac888 Privacy Policy — How We Handle Your Data

ac888 ("we", "us", "our") is the operator of the online casino and sports betting platform accessible at ac888.lat. We are committed to protecting the privacy and security of the personal data that our players and visitors share with us. This Privacy Policy ("Policy") sets out in plain terms the basis on which any personal data we collect from you, or that you provide to us, will be processed by ac888. Please read the following carefully to understand our approach to your personal data and how we will treat it.

This Policy applies to all personal data processed by ac888 in connection with the Services offered through the platform, including account registration, deposits and withdrawals, game play, bonus participation, and customer support interactions. By registering an account or otherwise using our Services, you acknowledge that you have read this Policy and agree to the processing of your personal data as described herein. This Policy should be read alongside our Terms and Conditions.

ac888 collects personal data in two main ways: information you provide directly to us, and information we collect automatically when you use the platform. The categories of personal data we may collect include:

• Identity data: full name, date of birth, username, and copies of identity documents submitted for KYC verification purposes.
• Contact data: email address and any other contact information you provide when registering or communicating with our support team.
• Financial data: payment method details (mobile wallet identifiers for bKash, Nagad, Rocket, Upay; masked card details for Visa and Mastercard), deposit history, withdrawal history, and account balance information.
• Transaction and gaming data: records of all bets placed, games played, outcomes, bonus usage, and the timing of gaming sessions on the ac888 platform.
• Technical data: IP address, device type, operating system, browser type and version, time zone, and platform interaction data collected automatically via cookies and similar tracking technologies.

We do not knowingly collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) and request that you do not submit such data to us. If you believe we have inadvertently collected such data, please contact us immediately at [email protected] so that we can delete it.

ac888 processes your personal data only for specific, lawful purposes. The table below summarises the primary purposes for which we use the data we collect and the corresponding legal basis for each use:

ac888 processes your personal data on one or more of the following legal bases, depending on the specific purpose:

• Contract performance: processing is necessary to fulfil the agreement between you and ac888 — for example, to operate your account and process your transactions.
• Legal obligation: processing is required to comply with applicable laws and regulations, including anti-money laundering rules, KYC requirements, and responsible gaming obligations.
• Legitimate interests: processing is necessary for ac888's legitimate business interests — such as fraud prevention, platform security, service improvement and responsible gaming monitoring — provided those interests are not overridden by your data protection rights.
• Consent: where we rely on your consent as the legal basis for processing (for example, for non-essential cookies), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

ac888 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data with third parties only in the following limited circumstances:

• Service providers: companies that provide services to ac888 on a data processing basis — including payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard partner networks), game software providers (Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe), fraud detection services, and IT infrastructure providers. These providers are contractually required to handle your data securely and only for the purposes for which it was shared.
• Legal and regulatory authorities: where ac888 is required by applicable law, regulation, court order, or government authority to disclose your personal data, we will comply with that obligation. We will notify you of any such disclosure where permitted by law.
• Business transfers: in the event that ac888 is involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you before your personal data is transferred and becomes subject to a different privacy policy.
• Responsible gaming organisations: where you have requested self-exclusion or where ac888 is required to report a player concern to a recognised responsible gaming body, relevant data may be shared for that specific purpose only.

In all cases where we share your data with third parties, we take reasonable steps to ensure that the recipient applies adequate security measures and processes your data lawfully and in accordance with this Policy.

All financial transactions on the ac888 platform are processed through certified payment processing partners. ac888 does not store full card numbers or mobile wallet PINs on its own servers. Payment data is tokenised or masked before storage, meaning that only partial identifiers (such as the last four digits of a card number or a masked bKash number) are retained by ac888 for transaction reference purposes.

Transaction history (amounts, dates, payment methods used) is retained as part of your account record for the purposes described in Section 2, including fraud prevention and regulatory compliance. You may request a copy of your transaction history at any time by contacting [email protected].

ac888 uses cookies and similar tracking technologies to operate the platform, improve performance, and understand how players use the Services. The cookies we use fall into the following categories:

• Essential cookies: strictly necessary for the platform to function correctly. These include session authentication cookies, load balancing cookies, and security tokens. You cannot opt out of essential cookies without preventing the platform from working.
• Analytics cookies: used to collect aggregated, anonymised information about how players navigate and interact with the platform — including which pages are visited most frequently, session duration, and error reporting. This data is used solely to improve the ac888 platform.
• Functionality cookies: used to remember your preferences (such as language settings) so that we can provide a more personalised experience on return visits.

You may manage cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive a notification when a new cookie is placed. Please note that disabling certain cookies may affect the functionality of the ac888 platform. ac888 does not use advertising or retargeting cookies.

ac888 retains your personal data for as long as your account remains active and for a period afterwards as required by applicable law and regulatory obligations. The specific retention periods applicable to different categories of data are as follows: account and identity data is retained for the duration of the account relationship and for a minimum of five (5) years after account closure, in line with standard anti-money laundering record-keeping requirements. Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.

Customer support communications are retained for three (3) years from the date of the communication. Analytics and platform usage data collected via cookies is retained in aggregated, anonymised form for up to two (2) years. When data is no longer required for the purposes for which it was collected, it is securely deleted or anonymised in accordance with our data disposal procedures.

ac888 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include industry-standard SSL (Secure Socket Layer) encryption for all data transmitted between your device and the ac888 platform, encrypted storage of sensitive data at rest, access controls that restrict internal access to personal data on a need-to- know basis, and regular security assessments of our platform infrastructure.

While ac888 takes all reasonable steps to protect your personal data, no method of internet transmission or electronic storage is completely secure. In the event of a data security incident that is likely to result in a high risk to your rights and freedoms, ac888 will notify you without undue delay and will take all appropriate steps to contain and remediate the incident. If you believe your account security has been compromised, please contact us immediately at [email protected].

As a registered player on the ac888 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please submit a written request to [email protected]. ac888 will respond to all verified rights requests within a reasonable timeframe and at no charge for the first request per calendar year:

• Right of access: you have the right to request a copy of the personal data ac888 holds about you, together with information about how it is being processed.
• Right to rectification: if any personal data ac888 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed.
• Right to erasure: in certain circumstances you have the right to request that ac888 delete your personal data — for example, where the data is no longer necessary for the purpose for which it was collected and there is no overriding legal obligation to retain it.
• Right to restriction: you have the right to request that ac888 restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of the data is being resolved.
• Right to object: where ac888 processes your personal data on the basis of legitimate interests, you have the right to object to that processing. ac888 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, rights and freedoms.

To exercise any of the above rights, please email [email protected] with the subject line "Data Rights Request" and include your registered username and a clear description of the right you wish to exercise. ac888 will verify your identity before processing any rights request and will respond within a reasonable timeframe. We will not charge a fee for handling your request unless it is manifestly unfounded or excessive.

The ac888 platform is strictly intended for adults aged 21 years and above. ac888 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor has registered on the ac888 platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

The ac888 platform may contain references to third-party game providers and payment processors whose services are integrated into the platform. While these integrations are necessary to deliver our Services, ac888 is not responsible for the privacy practices of these third parties in respect of data processed outside of the ac888 platform environment. We encourage you to review the privacy policies of any third-party service providers whose services you use in connection with your ac888 account. ac888 does not include outbound links to external websites on its platform pages.

ac888 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will make reasonable efforts to notify registered players by email or by posting a prominent notice on the platform prior to the changes taking effect. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how we protect your data. Your continued use of the Services following the posting of a revised Policy constitutes your acceptance of the changes.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data ac888 holds about you, please contact our support team by email at [email protected]. Please include your registered username and a clear description of your query or request. We aim to respond to all privacy-related communications within 24 hours, seven days a week, including Bangladesh public holidays. For formal data rights requests, please use the subject line "Data Rights Request" to ensure your message is routed to the appropriate team promptly.